Complaint Letter for Faulty Goods Ireland – Consumer Rights Act 2022 Template
Use this free complaint letter faulty goods Ireland (Ireland): fill it in online, download it as Word or PDF, and follow our step-by-step guide – where to send it, whether it needs notarizing, what to attach and mistakes to avoid.
| Country | 🇮🇪 Ireland |
|---|---|
| Document type | Consumer & contracts |
| Format | Word, PDF & fill in online |
| Cost | Free |
| Time to complete | about 5 minutes |
| Notarization | Not required |
What is this letter for?
Under the Consumer Rights Act 2022, goods must be of satisfactory quality, fit for purpose and as described. If they are not, you can reject them within 30 days for a full refund, or ask for a repair or replacement. Your claim is against the seller, not the manufacturer.
Where do you send it?
Send it to the retailer’s customer service by email or post.
Does it need to be notarized?
Not required. No solicitor or commissioner for oaths is needed: sign the letter yourself and keep proof of when it was sent or delivered.
What you need before you start
- Receipt or proof of purchase
- Date bought and fault description
- Remedy you want
How to use this template
- Click each yellow field inside the letter and type your details directly (Enter jumps to the next field).
- Read the text through; the “Edit” button lets you change any sentence.
- Click “Word”, “PDF” or “Copy”, then sign and send.
Free template : complaint letter faulty goods Ireland
Your full name
Address line 1
Town / City, Eircode
Phone | Email
Today’s date
Customer Service Manager
Retailer name
Retailer address
Re: Faulty product – order/receipt number
Dear Recipient name,
On Purchase date I bought product from you for €Price. On Date of fault it developed the following fault: description.
Under the Consumer Rights Act 2022 the goods are not of satisfactory quality. I request a full refund / repair / replacement within 14 days.
If this is not resolved, I will consider the Small Claims procedure.
Yours sincerely,
Your full name
⚠️ Disclaimer: this template is for general guidance only and is not legal advice. Always check the requirements of the organization you are writing to before sending it.
Common mistakes to avoid
- ❌ Contacting only the manufacturer.
- ❌ Waiting too long.
- ❌ No proof of purchase.
Tips before you send it
- Complain to the seller, not the manufacturer.
- Act quickly: the short-term right to reject lasts 30 days.
- Keep the receipt and photos.
Frequently asked questions
Can I get a refund for faulty goods in Ireland?
Yes, within 30 days you can reject them for a full refund; later you can usually ask for repair or replacement.
What is the Small Claims procedure?
A low-cost District Court service for lower-value consumer claims, which you can apply for online.
Where do I send this letter (complaint letter faulty goods Ireland)?
Send it to the retailer’s customer service by email or post.
Does this letter (complaint letter faulty goods Ireland) need to be notarized?
Not required – No solicitor or commissioner for oaths is needed: sign the letter yourself and keep proof of when it was sent or delivered.